Veggie Box
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Wallet FAQ's

Wallet FAQ's

What is Veggie box Wallet?

Veggie box Wallet is a digital wallet provided to you by Veggie box using which you can do transactions on Veggie and its apps. The amount in the wallet consists of three components. Amount in Veggie box wallet= Money+ Credits – Debits. Money is the amount added by you through the add money option in the Veggie box wallet.

Credits are received either through refunds made on cancellation of orders or part orders or through refunds provided by Veggie box for any other purpose. Debits could be added through pending payments for orders delivered but not paid or items supplied for an amount higher then paid for or non-redemption of any payments made to Veggie box.

Any amount in the Veggie box wallet can only be used to purchase on Veggie box or its apps and not anywhere else. Please note that EMI, Prepaid or Virtual bank cards or a combination of electronic methods of payments such as Credit or Debit cards with Cash on delivery is not supported to top up Veggie box Wallet.


How can I add money into Veggie box Wallet?

You may add money in Veggie box Wallet in following ways

·         Credit cards or Debit Cards

·         Net Banking

·    Any other acceptable payment methods visible on the Veggie box payment page. However, Cash on delivery, International Cards, Gift Cards are not acceptable modes of payment for the top-up of Veggie box Wallet.


How much money can I add in my Veggie box Wallet?

You can only add value up to Rs. 10,000 per month per user. Beyond that you may still receive your refunds to Veggie box Wallet, but you will not be able to top-up it further. Also at any point in time you cannot have a balance of more than Rs 10,000 in your wallet. This is excluding any credits that you have received in this period.

How do I check balance in my Veggie box Wallet?

You need to sign-in your Account in Veggie Website and go to your profile. There, in the Veggie box Wallet tab, you shall be able to see the Veggie box Wallet Balance amount.

What are the benefits of using Veggie box Wallet?


·         Faster Check-out by using Veggie box Wallet, no OTP or passwords are required

·         Faster refunds- these are credited within 24 hours to your Veggie box Wallet

·         Detailed account tracking: You can track your spends and wallet activity in the My Wallet link available in the Veggie website or app.


How do I use Veggie box Wallet to buy items on Website?

You shall be able to use Veggie box Wallet as a Payment method available at the checkout. There may be a few products, including Gift Cards, for which Veggie box Wallet is not allowed to pay for.

Can I redeem Veggie box Wallet to Cash?

You may not redeem Veggie box Wallet for Cash. Veggie box Wallet balance can also not be transferred to Bank, Other Wallets or other User accounts.

What happens to my Veggie box Wallet if I uninstall the Veggie App?

Your Veggie box Wallet account is still active. You may re-install the Veggie box App or login on the Veggie website to access your account. 

What happens to my Veggie box Wallet if I don’t use the Veggie box for over 1 year?

Your Veggie box Wallet account stays active, however please note that every credit transaction into Veggie box Wallet comes with an expiry time, at which a part or full amount from your Veggie box Wallet will expire. The user shall be sent a reminder about the expiry of the Veggie box Wallet amounts one month in advance, by an email to the registered email id.

Can I pay for an Item partially from Veggie box Wallet and partially from other payment options?

Yes, you may use other payment methods available to pay along with Veggie box Wallet. However, the money shall be deducted from Veggie box Wallet first and the remaining amount can be paid through other available online payment methods.

What is the validity of Veggie box Wallet? Does the balance expire?

In the unlikely event that there is no debit or credit transaction in your Veggie box Wallet account for a period of 12 months the sum standing in the account shall be forfeited. You will be notified about the expiry of the Veggie box Wallet through an email to your registered email id at least one month before its occurrence. Please ensure that you use the amount before expiry.

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